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Browse through our most commonly asked questions, without the wait.

Frequently asked questions

Orders & Shipping

When will my order ship?

All your CATTORINI orders are dispatched within 1–2 business days. You'll get a confirmation email with relevant tracking details as soon as your order is shipped.

How long will it take to deliver my CATTORINI order?

Delivery times can vary, depending on your location but, but standard shipping typically takes 3–7 business days. We will send you updated tracking details so you can keep track.

Does CATTORINI offer express shipping?

Yes, we do!

Express shipping options are available at checkout for faster, urgent delivery. Extra charges, if any, will be shown before you proceed to checkout.

Do you ship internationally?

We sure do!

We currently ship to many countries worldwide, excluding sanctioned countries: Iran, Sudan, Yemen, North Korea, Israel, Somalia, Afghanistan, and Syria.

Can I change or cancel my order?

If your order hasn’t been shipped, we’ll do our best to accommodate changes or cancellations. You can reach out to us at Contact us for more details.

Returns & Exchanges

What’s the general return policy?

If you receive a defected item, you can initiate a return. Make sure to raise the request within 3 days of receiving the order and the product(s) is/are in their original packaging, with all the tags intact.

How can I start a return?

To initiate the return process, head to our Returns Portal and follow the steps.

Make sure to clearly mention the order number and the reason for return. Once approved, our customer representative will get in touch with you.

Kindly note: Return shipping + costs will be the responsibility of the customer

Is return shipping free?

While initiating the return, kindly note that the return shipping + costs will be the responsibility of the customer.

Can I exchange instead of returning the product (s)?

Yes! If you'd prefer a different size, color, or style, we're happy to help with an exchange.

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Shipping Info
Delivery times, costs, and options explained.
Contact Us
Can’t find what you need? Reach out directly: info@cattoriniofficial.com